1. Introduction

This Privacy Policy explains how we collect, use, store, share, and protect your personal information in accordance with the Personal Information Protection Law of the People’s Republic of China (PIPL) and other applicable laws.

By using our website, placing an order, or submitting your information, you agree to the practices described in this Policy.

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2. Personal Information We Collect

We collect the following categories of personal information:

2.1 Information You Provide Directly

• Name

• Email address

• Phone number

• Shipping address

• Billing information

• Company details

• Artwork files and design materials

• Order details and instructions

2.2 Information Collected Automatically

• Device information (browser, OS, model)

• IP address and approximate location

• Cookies and tracking data (e.g., browsing activity on our website)

• Log data (timestamps, access records)​

2.3 Sensitive Personal Information

We generally do not collect sensitive personal information.
If any artwork files you upload contain such information (e.g., photos of individuals), you confirm you have obtained all required permissions.

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3. How We Use Your Personal Information

We use your personal information for the following purposes:

• To process and deliver your orders

• To contact you regarding your order status and support requests

• To create and print customised packaging based on your files

• To operate and improve our website and services

• To send service-related notifications

• To comply with legal obligations under PRC laws

• For fraud monitoring and security

We do not sell or misuse your personal information.

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4. Legal Basis for Processing (PIPL Requirements)

We process personal information based on the following lawful bases:

• Your consent (e.g., when submitting forms, files, or subscribing)

• Necessary for contract performance (processing your orders)

• Compliance with legal obligations

• Necessary for daily business operations, provided it does not harm your rights

You may withdraw consent at any time by contacting us.

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5. How We Store and Retain Your Information

5.1 Storage Location

Your personal information is stored securely within the territory of the People’s Republic of China, unless cross-border transfer applies (see Section 8).

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5.2 Retention Period

We keep your information only for the minimum period necessary:

• Order information: retained for accounting and legal compliance

• Artwork files: stored only as needed to fulfil your order

• Accounts: retained until you request deletion

• Cookies: retained according to browser settings and cookie type

When information is no longer required, we delete or anonymise it.

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6. Sharing and Disclosing Your Information

We do not share personal information with third parties except in the following situations:

6.1 Logistics & Delivery Providers - To deliver your orders.

6.2 Payment Service Providers - To process payments securely.

6.3 IT & Cloud Service Providers - Only for hosting or system maintenance, under strict confidentiality agreements.

6.4 Legal Requirements - We may disclose information if required by PRC laws, regulations, or authorities.

We do not sell, rent, or otherwise provide personal information to third parties for marketing.

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7. Cookies and Tracking Technologies

We use cookies to:

• Improve website functionality

• Maintain your session

• Analyse website performance

• Personalise your experience

You can disable cookies in your browser, but some features may not work properly.

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8. Cross-Border Transfer of Personal Information

We generally store and process all personal information in China.
If cross-border transfer becomes necessary (e.g., servers located abroad or third-party tools), we will:

• Obtain your separate consent

• Conduct a lawful security assessment

• Ensure overseas recipients provide at least the same protection level as required by PIPL.

 

9. Your Rights Under PIPL

You have the following rights regarding your personal information:

• Right to know how your data is processed

• Right to access your personal information

• Right to copy your personal information

• Right to correct or update inaccurate information

• Right to delete your personal information in certain conditions

• Right to withdraw consent

• Right to request an explanation of data handling

We will respond to your request within the timeframe required by PIPL.

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10. Security Measures

We use industry-standard technical and organisational measures to protect your personal information, including:

• Data encryption

• Secure servers

• Access controls

• Regular security audits

• Employee confidentiality agreements

However, no method of electronic transmission or storage can be guaranteed 100% secure.

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11. Minors’ Information

Our services are not intended for individuals under 18 years old.
We do not knowingly collect personal information from minors.
If such information is discovered, we will delete it promptly.

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12. Updates to This Policy

We may update or revise this Privacy Policy from time to time.
Continued use of our website following changes constitutes acceptance of the updated Policy.

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13. Contact Information

For privacy-related questions, requests, or concerns, please contact us:

Yan Xiaoyun, Sales Manager

email: info@autumnhillspackaging.com

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The terms in our Privacy Policy are reviewed periodically and have been most recently reviewed on: 1st November 2025.​​

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