Terms and Conditions of Service

​​

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the www.autumnhills.co.uk website (the “Service”) operated by The Autumn Hills Design Ltd Company (“us”, “we”, or “our”).

 

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

 

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

​

1. Definitions

For the purposes of these Terms and Conditions (“Terms”):

• “Company,” “we,” “us,” “our” refers to the operator of this website and provider of customised printing and packaging services.

• “Customer,” “you,” “your” refers to any person or entity placing an order or using the website.

• “Products” refers to customised printing, packaging, and related goods manufactured or supplied by the Company.

• “Website” refers to all pages, content, and services accessible at [insert domain].

• “Order” refers to any request submitted by the Customer for the purchase of Products.

​

2. Acceptance of Terms

By accessing the Website or placing an Order, the Customer expressly acknowledges and agrees to be bound by these Terms.
No variation of these Terms shall be binding unless agreed to in writing by the Company.

​

3. Scope of Services

The Company provides customised printing and packaging solutions. All Products are manufactured strictly in accordance with the specifications, artwork, instructions, and materials submitted by the Customer.

The Company shall not be responsible for errors, defects, or non-conformance arising from inaccurate, incomplete, or defective information provided by the Customer.

​​​

4. Customer Obligations

The Customer warrants and represents that:
4.1 All information, specifications, and artwork files submitted are complete, accurate, and suitable for production.
4.2 The Customer holds all necessary intellectual property rights, licences, and permissions required for the artwork or materials provided.
4.3 The Customer shall review and approve proofs, samples, or digital previews/mockups (where provided). Approval constitutes authorisation to proceed with production.

The Company shall not be liable for any issues arising from failure to comply with the above obligations.

​​​

5. Product Quality, Tolerances, and Variations

5.1 The Customer acknowledges that customised printing and packaging is subject to commercial and technical tolerances.
5.2 Minor variations in colour (10% variance), material, texture, dimensions, or finish may occur during production and shall not constitute a defect.
5.3 Industry-standard tolerances shall apply unless otherwise agreed in writing.

​​

6. Pricing and Payment

6.1 All prices are subject to change without notice prior to Order confirmation.
6.2 Orders shall only enter production upon receipt of full payment, unless otherwise expressly agreed by the Company.
6.3 The Customer is responsible for all applicable taxes, fees, duties, and surcharges.

​​​

7. Order Processing, Delivery, and Transfer of Risk

7.1 Any production or delivery timeframes provided by the Company are estimates only and do not constitute contractual commitments.
7.2 The Company shall bear no liability for delays caused by third-party couriers, customs, supply chain disruptions, transportation issues, public holidays, or Customer-caused delays.
7.3 Risk of loss or damage to the Products transfers to the Customer upon dispatch to the logistics provider.

​​

8. Inspection, Claims, and Returns

Inspection and Returns (Bespoke Goods)

8.1 Bespoke Nature of Goods: The Customer acknowledges that all Products (whether Custom Orders for businesses or Store Products for individuals) are made-to-order and personalised. As such, they are exempt from the statutory 14-day right to cancel. Once an order is confirmed and production has commenced, no cancellations or "change of mind" returns will be accepted.

8.2 Reporting Defects:

• B2B (Large Custom Orders): Any claims for damage, shortages, or non-conformity must be submitted in writing within seven (7) days of delivery. Given the commercial nature of these orders, failure to notify us within this window constitutes full acceptance of the shipment.

• B2C (Personalised Store Products): We request that any damage or faults are reported within seven (7) days of receipt to allow us to resolve the issue quickly. Please note that while Consumers have a 30-day statutory right to report a fault under the Consumer Rights Act 2015, this applies only to manufacturing defects and not to errors in the customer's provided specifications or "change of heart."

8.3 Evidence: All claims must be accompanied by photographic or video evidence of the defect and the packaging.

8.4 Resolution:

• B2B: Liability is limited to the repair or replacement of the defective portion of the order at the Company’s discretion.

• B2C: Faulty items will be repaired, replaced, or refunded in accordance with your statutory rights.

8.5 Customer Error: The Company is not liable for errors in the final product resulting from incorrect information provided by the Customer (e.g., spelling mistakes in names, incorrect dimensions, or choice of colour) once the order or proof has been approved.

​

9. Order Cancellation

9.1 Due to the customised nature of the Products, Orders cannot be cancelled once production has commenced.
9.2 The Company may, at its sole discretion, allow cancellation if production has not yet started.

​​

10. Intellectual Property Rights

10.1 All intellectual property rights relating to the Website, templates, and Company-owned content remain the exclusive property of the Company.
10.2 All artwork and materials submitted by the Customer remain the Customer’s property.
10.3 By submitting artwork, the Customer grants the Company a non-exclusive licence to reproduce, modify, and use such materials solely for the purpose of fulfilling the Order.

​

11. Limitation of Liability

11.1 No Limitation: Nothing in this Agreement shall limit or exclude either party’s liability for: (a) death or personal injury caused by its negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability which cannot be limited or excluded by applicable law.

11.2 Exclusion of Damages: Subject to Clause 1, neither party shall be liable to the other, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with this Agreement for: (a) loss of profits; (b) loss of sales or business; (c) loss of agreements or contracts; (d) loss of anticipated savings; (e) loss of or damage to goodwill; or (f) any indirect or consequential loss.

11.3 Financial Cap: Subject to Clause 1 and 2, the Company’s total liability to the Customer shall not exceed 200% of the total fees paid under this Agreement.

​

12. Force Majeure

The Company shall not be liable for failure or delay caused by events beyond its reasonable control, including but not limited to:

• Acts of God

• Natural disasters

• Public health emergencies

• War, conflict, or civil unrest

• Government regulations or orders

• Power failures, equipment malfunction, or supply chain disruptions

• Strikes or labour disputes

In such circumstances, the Company may suspend or cancel the Order without liability.

​

13. Amendments

The Company reserves the right to amend, modify, or update these Terms at any time.
Continued use of the Website constitutes acceptance of the revised Terms.

​

14. Governing Law and Jurisdiction

This Agreement and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.

​​

15. Contact Information

For inquiries regarding these Terms, please contact sales@autumnhills.co.uk

​

These Terms of Service are reviewed periodically and have been most recently reviewed on: February 1st, 2026.