1. Definitions

For the purposes of these Terms and Conditions (“Terms”):

• “Company,” “we,” “us,” “our” refers to the operator of this website and provider of customised printing and packaging services.

• “Customer,” “you,” “your” refers to any person or entity placing an order or using the website.

• “Products” refers to customised printing, packaging, and related goods manufactured or supplied by the Company.

• “Website” refers to all pages, content, and services accessible at [insert domain].

• “Order” refers to any request submitted by the Customer for the purchase of Products.

 

2. Acceptance of Terms

By accessing the Website or placing an Order, the Customer expressly acknowledges and agrees to be bound by these Terms.
No variation of these Terms shall be binding unless agreed to in writing by the Company.

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3. Scope of Services

The Company provides customised printing and packaging solutions. All Products are manufactured strictly in accordance with the specifications, artwork, instructions, and materials submitted by the Customer.

The Company shall not be responsible for errors, defects, or non-conformance arising from inaccurate, incomplete, or defective information provided by the Customer.

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4. Customer Obligations

The Customer warrants and represents that:
4.1 All information, specifications, and artwork files submitted are complete, accurate, and suitable for production.
4.2 The Customer holds all necessary intellectual property rights, licences, and permissions required for the artwork or materials provided.
4.3 The Customer shall review and approve proofs, samples, or digital previews (where provided). Approval constitutes authorisation to proceed with production.
4.4 The Customer shall comply with all applicable PRC laws and regulations.

The Company shall not be liable for any issues arising from failure to comply with the above obligations.

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5. Product Quality, Tolerances, and Variations

5.1 The Customer acknowledges that customised printing and packaging is subject to commercial and technical tolerances.
5.2 Minor variations in colour, material, texture, dimensions, or finish may occur during production and shall not constitute a defect.
5.3 Industry-standard tolerances shall apply unless otherwise agreed in writing.

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6. Pricing and Payment

6.1 All prices are subject to change without notice prior to Order confirmation.
6.2 Orders shall only enter production upon receipt of full payment, unless otherwise expressly agreed by the Company.
6.3 The Customer is responsible for all applicable taxes, fees, duties, and surcharges.

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7. Order Processing, Delivery, and Transfer of Risk

7.1 Any production or delivery timeframes provided by the Company are estimates only and do not constitute contractual commitments.
7.2 The Company shall bear no liability for delays caused by third-party couriers, customs, supply chain disruptions, transportation issues, public holidays, or Customer-caused delays.
7.3 Risk of loss or damage to the Products transfers to the Customer upon dispatch to the logistics provider.

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8. Inspection, Claims, and Returns

8.1 The Customer shall inspect the Products immediately upon receipt.
8.2 Any claims relating to damage, defects, shortages, or non-conformity must be submitted in writing within seven (7) days of delivery, accompanied by adequate evidence (e.g., photographs, videos, documentation).
8.3 The Company reserves the right to reject claims submitted after the aforementioned period.
8.4 Where a defect is confirmed and is directly attributable to the Company, liability shall be limited, at the Company’s sole discretion, to either:

• (a) replacement of the defective Products, or

• (b) partial or full refund of the defective portion of the Order.

Under no circumstances shall the Company be obliged to refund or replace Products that were produced based on incorrect Customer information or approvals.

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9. Order Cancellation

9.1 Due to the customised nature of the Products, Orders cannot be cancelled once production has commenced.
9.2 The Company may, at its sole discretion, allow cancellation if production has not yet started.

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10. Intellectual Property Rights

10.1 All intellectual property rights relating to the Website, templates, and Company-owned content remain the exclusive property of the Company.
10.2 All artwork and materials submitted by the Customer remain the Customer’s property.
10.3 By submitting artwork, the Customer grants the Company a non-exclusive licence to reproduce, modify, and use such materials solely for the purpose of fulfilling the Order.

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11. Limitation of Liability

11.1 To the fullest extent permitted under PRC law, the Company shall not be liable for:

• Indirect, consequential, incidental, or punitive damages;

• Loss of business, revenue, profit, or reputation;

• Delivery delays of any kind;

• Errors in Customer-provided artwork or specifications;

• Products that are misused, improperly stored, or modified after delivery.

11.2 The Company’s total aggregate liability arising out of any Order shall not exceed the amount paid by the Customer for the relevant Products.

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12. Force Majeure

The Company shall not be liable for failure or delay caused by events beyond its reasonable control, including but not limited to:

• Acts of God

• Natural disasters

• Public health emergencies

• War, conflict, or civil unrest

• Government regulations or orders

• Power failures, equipment malfunction, or supply chain disruptions

• Strikes or labour disputes

In such circumstances, the Company may suspend or cancel the Order without liability.

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13. Amendments

The Company reserves the right to amend, modify, or update these Terms at any time.
Continued use of the Website constitutes acceptance of the revised Terms.

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14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the People’s Republic of China.

Any disputes arising out of or relating to these Terms, the Website, or the Products shall be submitted to the exclusive jurisdiction of the courts of the People’s Republic of China, unless otherwise required by mandatory law.

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15. Contact Information

For inquiries regarding these Terms, please contact:

Yan Xiaoyun, Sales Manager
email: info@autumnhillspackaging.com

 

 

These Terms of Service are reviewed periodically and have been most recently reviewed on: 1st November 2025.
 

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